For some time now, and certainly since we moved here a few years back… there have been various rumours about a waterpark being built in Playa Blanca, Lanzarote. So it was with great excitement that we heard that “Paradise Island” was going to have one. Indeed, a number of travel companies started selling holidays on the premise of a planned waterpark… and continue to do so as we speak. Two that have been named for this are Thomas Cook and Airtours.
However – after a number of threads on TripAdvisor (THIS one for example) where potential visitors to Playa Blanca are claiming to have been told by their tour operators that it will be open and running by Summer 2012 – we knew something wasn’t right. Planned is one thing – but people are telling us that they are being pushed into booking and are told that things are well underway. A number of TripAdvisor Destination Experts (myself included) were seriously concerned that the opening would not happen on time – and have expressed concern. Some have even been told that it was already opened in January… or that the slides would be in place by March. Tosh!
So on Saturday this week, Alan went to photograph the site that we had been told was where the waterpark was going to be built. He also took a video. All of that is below. However, a friend in Playa Blanca informed us that the waterpark is not going to be at Paradise Island, but at Lanzasur. That threw the cat amongst the pigeons, but opened up new possibilities.
So off to Tripadvisor I went to share the news. Then it emerged that people had been told that Lanzasur waterpark was solely for its own guests, and not related to Paradise Island in any way (a TripAdvisor member has an email from Lanzasur that states this clearly)… whilst another forum member was told by Thomas Cook that the Paradise Island Waterpark was ONSITE.
Come on Thomas Cook – please clear this up once and for all. Is it on site? Or is it close to Lanzasur? Inside Paradise Island looks impossible without it being very small indeed. To the right of Paradise Island is impossible as that is residential (indeed we have friends who live in Vista Lobos… and I think they’d have been informed if their homes were being demolished for a waterpark). Behind is not possible as there is only a small garden area and then more residential. To the left is not possible as that is Atlantic Gardens (yes, we have friends who own property there too). This only leaves the piece of ground immediately opposite – which is where the photos and video were taken on Saturday. If it is indeed on site… then perhaps your resort representatives could photograph the build to reassure your worried clients? Or possibly give us the coordinates, and we’ll go photograph it for you. (Update – finally we have received word that it is indeed at the rear of the hotel – onsite… so I have removed the video and photographs as they are incorrect).
Update: Thanks to LeylandSunaddict on Tripadvisor for this link to Airtours brochure that clearly discusses the waterpark. Click HERE
You can also see Thomas Cook’s answers in their forum HERE
Update: The Hotel owners responded publicly in the comments below. The Paradise Island is indeed within the grounds of the hotel itself. Had thse answers been given when originally asked – then customers would not be phoning, emailing, and asking advice on public forums. The date of May 1st has been and gone… and so has mid May. Still waiting for updates… but it looks like it shouldn’t be too long now.
As you can see in the comments below… we were threatened with legal action. They suggested that this has led to a drop in sales. No – the refusal to answer questions for paying customers is what results in a drop in sales. Threatening us with legal action is futile and irresponsible. I for one refuse to be bullied into silence. The hotel and holiday company should stand up and give their customers honest answers – they deserve it.