Lanzarote Relocation

We would all like to live in a perfect world. However this isn’t possible, and so there may be times when you need to issue a denuncia in Lanzarote. This is a fairly painless task… but do take along an interpreter to your police station if you are unsure.

Perhaps you have unruly neighbours, or your car has been damaged. Maybe someone hasn’t paid you for services you have provided, or you have had something stolen. Issuing a denuncia is just the same as making a complaint to your local coppers.

Click the link for a denuncia form download that you can practise with. This will help you when you visit the police station… and get you used to the terminology.  Many thanks to www.yorksgen.co.uk who provided this.

Denuncia Form download

You can also telephone 0034 902 102 112 and ask for an English speaking operator. Wait for all the recorded messages to stop… and then when the Spanish operator comes on… then you can ask for an English speaking operator. They will go through the process with you… and arrange for you to pop along to your local police station to sign the paperwork. The number is available 24 hours a day, 7 days a week. They will give you a reference number – so when you get to the Police station, then show them that straight away to avoid you queuing behind everyone who are making denuncias in the usual way.

Crimes and circumstances that can be reported to the Police over the phone:

• Theft with violence and larceny
• Breaking into cars / stores / houses.
• Documents and/or belongings
• Robberies (bag snatching)
• Petty larceny (pick-pocketing)
• Swindles/ frauds
• Damage to property (house, car…)
• Loss of documents/ effects.
• Objects recoveries.
• Cars
• Documents and or belongings

If the incident or complaint is not able to be handled over the phone, then they will advise you to head down to the local police station. If dialling from a Telefonica landline, you can call on “092″. Remember though… that in most cases that 092 call will be in Spanish – so again you may wish to go to the station with an interpreter, or get a Spanish speaker to make the call for you.

IMPORTANT:
Formal reports to the Police regarding aggravated assault or with dangerous weapons, or formal reports against a perpetrator whose personal information is known, won’t be received by phone. Those reports to the Police will always have to be made in person at the closest Police Station.

Crimes requiring immediate Police action: those related to offences against a person’s well-being, and those especially complex, must be reported in person at the Police Station.

Once the report has been lodged by a telephone call, and if the complainant agrees with its content, it must be signed at the closest National Police Station within the following 48 hours. Telephone Reports take precedence over those made at the Police Station, except in justified cases.

(Information courtesy of the official Policia website)

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