Getting a phone line and ADSL in Lanzarote
Telefonica is the major service provider for telephone and adsl supply in Lanzarote… and in our humble opinion, the service leaves a lot to be desired. However, if you are wanting to get a phone line and ADSL in Lanzarote, then at the moment… Telefonica is your best bet.
Telefonica used to be state owned, and were obligated to provide a phone line for anybody who requested it. This could however take years to complete in some areas. Nowadays, since it was sold out, Telefonica can refuse to install a line if the infrastructure is not in place. We were lucky, and only waited 10 days for ours to be installed. Yet there are friends in other areas of the Island (and even in some established parts of Playa Blanca) that still cannot get access.
To order your services, you can either do it online at www.telefonicaonline.es or by telephone from within Spain on 917 040 319. This should be between the hours of 10am and 6pm Spanish time (remember Lanzarote is always on GMT) Ask for an English speaking operator… and have the following information to hand:
- Your passport & NIE numbers
- Your bank details
- The full address of your property
- An old Telefonica bill if you are simply changing address
We haven’t posted prices here, as these change dependant upon which package you get, and there are often special offers on which can save you money too. Please also be aware that you may be charged for 3gb connection, when only 1gb is available. It’s only a couple of euros, but don’t assume that because you’re paying for it, that it is available.
There are other service providers also, but we have not found them of any use to us. But if you would like to look elsewhere, then have a look at the 3G cards available from such providers as Vodaphone and Orange.
Telefonica do not charge you for landline to landline calls within Spain. For mobile calls, or for overseas calls, we recommend using Skype – it has free Skype-to-Skype calls through your computer, and very very cheap call charges to landlines around the world. It is free to set up, and very simple to use.
If you would like a manual for your Telefonica Domo phone, in English, then click below for a link.
Free Telefonica Domo phone manual
Good luck!
You may also enjoy reading the following:
- Getting your belongings to Lanzarote We gave a lot of thought to what we were bringing with us when we moved, and charity shops and friends and family certainly did...
- Telefonica If you’re moving to Lanzarote, and will need of a telephone line. Be ready for problems whether renting or buying a property! If like us...
- Skype – free and cheap calls Keeping in touch with friends and family when you move to Lanzarote is vital, to reduce those homesick feelings. This is often a reason that...
- Phone connection in Playa Blanca Okay, we’ve had our rants about Telefonica in the past, now, amazingly, we have something positive to say! Having moved in July we waited until...
- Cheap calls to Lanzarote Making cheap calls to Lanzarote from the UK is a much better way for keeping in touch with friends and family – and a sure...
3 Responses to Getting a phone line and ADSL in Lanzarote
Leave a Reply
Excellent article, even though it’s pretty old it’s still better than most the information out there available
trying to find some information about broadband providers is a nightmare… one provider that has popped up is broadbandlanzarote.com which is interesting as it’s an authorized dealer of BT?
I take it that it’s still old ADSL equipment and not ADSL2+ or Cable like in the UK? Do you know if there is any plans for the future?
You’d think, wouldn’t you Chris? Yes if you are simply checking emails… and lucky enough to live in an area with good signal then it’s great (we have three). However, signal strength can vary from home to home… let alone area to area.
It can also be affected by usage. For those of us that need a high speed, constant connection for work… the dongles are all but useless. And also with so many expats watching streaming television etc on their computers or using Skype to call friends and family – then again the dongles just don’t always cut it.
There is also the issue that people do not wish to sign up for an eighteen month contract. But recently a couple of the suppliers have started doing “Pay As You Go” dongles – which gives more flexibility. Shame it’s so pricey when you use it every day… but I guess it depends upon your priorities.
Glad it works for you Chris, and that you get the connection speed and signal you need.
Elle xx
surely it should straight forward enough to walk into a vodoaphone shop and get a usb broadband dongle for a laptop?
i’m staying in lanzarote for a couple of months next month and i work off my laptop, so mobile broadband is the way to go for me.